Add some integrity and stir…….

I ambled around the idea of being selfish in the last blog, mainly because I had been, and I was doing a bit of self-justification. But it set me off on a canter about integrity – I was selfish, and left a project, because I wanted to maintain my integrity. It had taken considerable reflection and planning, and was not a whim or a fancy, and I had done my best to reinvigorate the role in the first place when I realised it, or maybe I, was going off the boil,  and to put in place all I could put in place to reduce the risks of me leaving, but it was still a rigorous decision making process not without its pain. And I did my usual agonising thing about it before and after, although after was easier because the decision was made, and it was a good one. But I was leaving behind some great people and had had some real fun and achievement out of it.

So…….integrity. What is it? And why is it powerful enough to make me lose sleep?!

“Steadfast adherence to a strict moral or ethical code.  The state of being wholesome; unimpaired.  The quality or condition of being complete, pure.”  That was what the dictionary said.

“Reduced risk of compromising moral or ethical ideals, a need to move on before effectiveness is crucially impaired” is what my head said.

I will not claim to be pure, wholesome, or even complete, but I do claim to have some moral integrity and a bit of an ethical code motoring around in my aura.

My company has the tag line “Henry Ford said: quality means doing it right even when no-one is looking. We agree.” When we started the company we started out with ideals which are still as fresh as the day we started: we have a sincere and genuine commitment to people, to human rights, parity of services and equality of opportunity. We believe that everyone, regardless of all the usual suspects like race, (dis)ability, religion, gender, sexuality, forensic history and so on has a right to a Normal Existence and the support to create that. We have been around a long long long time most of which has been spent in and around different kinds of  health and social services and have seen it all – as it says on our website (www.mayallmanagement.co.uk) we have seen the Good the Bad and the Ugly. And our experiences drove us to want to influence and improve – to make sure that, wherever possible, we made things better for people, with people.

S0……… we have Integrity, dammit, and sometimes that means we have to take difficult decisions.

I have made the decision, a number of times, not to take a piece of work because I am not confident that the prospective client actually wants to improve rather than just meet compliance. We are not interested in simply or solely meeting compliance targets, although that matters very much indeed. It is my belief that in order to continue to reach people who need to be reached we have to reach compliance targets as a given before moving into the work that makes a difference. But that is only the first step, the loosening of the stabilisers on the pushbike before taking off and getting the yellow jersey. If an organisation or group – or even a single service – wants to make things better and actually make a real difference to the people using and working in their services, then  I am there, will go the extra mile or ten, will work with them as hard as it takes to make that difference. If I don’t see that commitment and understanding then I will walk away. And that sometimes costs us money!!!!! But some things are more important. We are good at what we do and can  make that genuine difference, but not if the organisation hiring us has different goals or is looking for a different set of results. I can cut your costs, but  won’t do it at the expense of quality. I can reduce your  staffing but I won’t do that if it leaves people at risk. But I can cut your costs and improve your quality if you don’t think throwing money at services improves them but rather it is about leadership and direction. I can reduce your staffing if you can think creatively about what you do and what the people using your services actually want rather than what you think you can or should provide.

So, I think what I am leading to is that my integrity caused me to take what could be seen as a perverse decision: I walked away from a project before completion because I knew that I could not, if I was to understand my own motivation, remain in place as effectively as I had been given the changed circumstances. I would, to put it simply, not have performed. Not have wanted to perform might be nearer the truth. I would not have done the best that I could for the client hiring me, or for the people using and working in their services. So integrity meant that I moved on. Integrity also meant that I did everything possible to mitigate that before moving on, as well.

I like my integrity – it walks with me and reminds me why I do what I do and that it isn’t all about me. It does sometimes give me a hard time and a sleepless night, but I forgive it because it has also meant that I have met an infinite number of great people and had opportunities to make a difference and have had a real ball along the way. And it continues! I am having another great time with some fab people even as we speak, and if my integrity had not pushed me away from my last project I would not be in my current project and loving every minute of it. Thank you, Integrity! You may join my bad knee in the list of Unexpected Things That Have Improved My Life………

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